Privacy Policy

1. Overview

CT & Associates LLC ("we," "us," "our") provides AI-powered workflow solutions for small trade companies and private medical practices. We respect your privacy and are committed to protecting the information you share with us.

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, our products (FluxGate, NovaClaim), or communicate with our team.

By using our website or submitting information to us, you agree to the practices described in this policy.

2. Information We Collect

We collect information in the following ways:

A. Information You Provide

• Name, email, phone number
• Company name and role
• Messages or inquiries you submit
• Demo requests and support requests
• Sign-up details for waitlists or newsletters

B. Product & Usage Information

When you use our solutions, we may collect operational data such as:

• Workflow logs and system events
• Job scheduling and transaction metadata
• Interactions with AI agents (for quality and safety)
• Basic diagnostic information
• Configuration settings

C. Automatic Website Data

We may collect:

• IP address, browser type, device type
• Pages visited and time spent
• Cookies or analytics data (Google Analytics or Microsoft Clarity)

D. No Sale of Personal Data

We do not sell your personal information. Ever.

3. How We Use Your Information

We use your information to:

• Provide and improve our products
• Respond to inquiries and support tickets
• Schedule demos, onboarding, or consultations
• Analyze system usage to improve quality and reliability
• Enhance security and detect misuse
• Communicate updates, product notices, or marketing messages (you may opt out anytime)

4. How We Protect Your Information

All CT & Associates systems are built on the Microsoft Power Platform and Azure, which provide:

• Encrypted data at rest and in transit
• Role-based access controls (RBAC)
• Audit logs for sensitive actions
• Environment-level security and governance

We take reasonable and industry-standard measures to protect your information from unauthorized access or disclosure.

5. Sharing Your Information

We may share your information only when needed to operate our business:

• With Microsoft cloud services (Azure, Power Platform)
• With service providers who help us operate the site or deliver products
• To comply with law if legally required
• During a business transfer (merger, acquisition, etc.)

We do not share personal information with advertisers or data brokers.

6. Your Choices

You may:

• Request access to your information
• Ask us to correct or delete your information
• Opt out of marketing emails
• Request clarification about how your data is used

To make a request, contact us at: [email protected]

7. Data Retention

We keep your data only as long as necessary for:

• Providing services
• Fulfilling legal or tax obligations
• Resolving disputes and enforcing agreements

When data is no longer needed, it is securely deleted.

8. Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect information from children.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" above will always reflect the latest version.

10. Contact Us

If you have questions or privacy requests, reach out anytime:
[email protected]